Management of Online Abuse

Table of Contents

Best Practices for Remote-Desktop Software:

1. Verify the authenticity of the websites you visit to prevent phishing and malicious downloads that can harm your data.
2. Official entities do not initiate remote access to your device without your consent.
3. Do not share access codes to your devices with anyone.
4. Do not respond to unsolicited calls attempting to gain access to your device.
5. Refrain from granting access to unknown parties, especially those claiming to represent legitimate companies.
6. Request identification credentials from anyone seeking access to your device.
7. Do not respond to calls requesting sensitive information from unknown sources.
8. Never disclose sensitive information or banking credentials to anyone without proper verification.
9. Legitimate corporations do not cold call you to solve problems; you should initiate contact with them.
10. If you come into contact with scammers, document the details and notify the relevant authorities.

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Currently Executed Schemes

Mobile data theft schemes in online sessions:

source

Fictitious Microsoft Technicians offering to clean your device from malicious software.

Scammers often pose as legitimate representatives of reputable companies like Microsoft. Legitimate companies do not engage in unsolicited cold calls.

Bogus AnyDesk support representatives claiming to resolve Windows bugs, even on macOS devices.

AnyDesk will never initiate contact with you for support issues. We only respond to tickets initiated by you. Moreover, we provide support exclusively for issues related to AnyDesk and do not offer support for third-party software or products.

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Authorities

AnyDesk collaborates closely with law enforcement agencies to combat abuse. Users found in violation of our terms of use will be banned upon identification.

To report a scam, contact: AnyDesk Abuse Management

Related pages:

Microsoft Report Scam

Google Report Scam

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