Why am I experiencing limitations with my Solo license?

The AnyDesk Solo license is designed for individual users such as self-employed business professionals and IT specialists, offering a basic feature set for Remote Work and Remote Support.

If you have a Solo license, you may have noticed that you can no longer make more than one outgoing connection at a time. This is because the Solo license is limited to one outgoing connection, as stated on our pricing page. Although we were not previously enforcing these limitations on the paid licenses, we will be changing this moving forward.

We recognize that this issue has arisen due to errors in our wording, translations, and the incorrect license information provided to you upon your subscription. We deeply regret these mistakes and take full responsibility for them.

We sincerely apologize for any inconvenience or frustration this may have caused. We understand that our customers rely on our products to meet their business needs, and we are committed to providing the highest level of service and support possible.

To address this issue, we have taken immediate action to revise the wording of our license overview and translations to provide clarity on what our licenses include.

We assure you that this issue will not occur again, and we will continue to work towards improving our communication and providing our customers with the best experience possible.

We value the trust that our customers place in us and are committed to making things right and ensuring that our customers receive the support they need. We appreciate your patience and understanding as we work to resolve this issue.