I have no option to check "Always allow offline requests" Remember to make sure you have unlocked the security settings before trying to check the box, you can find it at the top of the Security tab under Settings. November 27, 2023 Read more →
Is it possible to connect unattended (without authorization) to a client? Yes, it is possible, once the AnyDesk client is installed, to establish an access password, which will allow unattended access, otherwise authorization from the client will always be required. November 27, 2023 Read more →
Is it possible to restrict access by time and by user to a device? Beyond being able to modify who can connect to the connection whitelist or blacklist, Anydesk does not have the function of restricting user access to devices by time. November 27, 2023 Read more →
Is the AnyDesk network down? You can check the status of the AnyDesk network at the following site: November 27, 2023 Read more →
Can you start Anydesk automatically when turning on a computer? To use Anydesk in this way, it is necessary to use Anydesk with installation on the device to which you want to connect and to which you are connected (not the portable version of the program). November 27, 2023 Read more →
The mouse does not work for me when connected to the remote user, it shows a forbidden signal above the pointer You should check if the "control my computer's keyboard and mouse" option found in the Security tab is selected on the device you are trying to connect to. November 27, 2023 Read more →
What does the recording of incoming and outgoing sessions include? The session recording only includes the activity that is carried out on the computer or device that is being accessed, not the device from where we are accessing. November 27, 2023 Read more →
What is the ad.trace and ad_svc.trace file for? Both `ad.trace` and `ad_svc.trace` are log/trace files used to submit bug reports to the AnyDesk hub. November 27, 2023 Read more →
Configure my firewall to work with AnyDesk In certain cases, you need to configure your firewall to allow AnyDesk to work well. November 27, 2023 Read more →
Wanted to see how many times I connected to someones desktop This is a premium feature, so you need a license and access credentials to my.anydesk.com November 27, 2023 Read more →
